We offer a 15 year pool screen enclosure warranty for all our products. Basically, all our pool enclosures are designed to last for more than 25 years. This is actually one of the best products you can find in the market.
There is no pool screen enclosure that can be stronger that those constructed from polycarbonate sheet and extruded aluminum rods.
All our solid polycarbonate warranty ensures your enclosure is covered from yellowing. Remember, these sheets are coextruded with anti-ultraviolet radiation filters.
As a premier pool screen enclosure manufacturing company, we do abide by the terms and conditions in our pool screen enclosure warranty. However, in some cases, it becomes nearly impossible to help some of our customers because they:
- Didn’t follow the recommended pool enclosure installation procedure.
- Fail to adhere to recommended cleaning and maintenance process.
A number of consumers are excited to use the swimming pool enclosure that they forget the importance of a screen pool enclosure warranty.
May be, I should start by highlighting some of the mistakes that people make when purchasing swimming pool enclosures.
The mistakes of a pool screen enclosure warranty to avoid
A warranty is a contract between you (buyer) and us (Excelite Plastics Ltd.). Therefore, it is your responsibility to read and understand the terms and conditions of the warranty.
Of course, we are always there to help you understand every detail of our warranty contract. It is our desire that all customers have uninterrupted swimming season in these pool enclosures.
- Failure to read the warranty contract
We have noted with great concern that most people don’t read and understand this pool enclosure contract. It is your responsibility as the end user to ask as many questions as you can so that all your doubts can be clarified by our technical team.
Not everything is covered in the pool screen enclosure warranty. This is the reason why we try as much as we can to give comprehensive clarification on this matter. You will get a list of all parts covered in our pool enclosure warranty.
- Not understanding the terms of the warranty
Well, you need to understand the specific details of our terms of contract. As I had indicated earlier, a warranty is a legal document that binds us. Thus, it is only by understanding specific terms of the warranty that you will make your claims accordingly.
- Forgetting to sign the warranty document
After we have delivered the swimming pool enclosure design of your choice, assess its condition, review terms of warranty and sign the document. Without this signature, this document is not valid. Thus, you may not be able to claim for compensation or replacement.
- Don’t forget to submit a warranty claim when necessary
We don’t give you a warranty document for the fun of it. As a company, we encourage our customers to take advantage of the pool screen enclosure warranty if necessary. Excelite Plastics Ltd. trusts the authenticity and reliability of all swimming pool screen enclosures.
What is covered in the pool screen enclosure warranty?
It is important to know what is covered in the swimming pool screen enclosure warranty. This will enable you to make claims when necessary.
As a premier swimming pool enclosure manufacturing company, we strive to ensure our products comply with the necessary manufacturing standards. Thus, rarely will you find defects or malfunctions.
The following items are covered in the pool screen enclosure warranty:
Solid polycarbonate warranty
Our solid polycarbonate sheets will maintain their physical and chemical properties for more than 15 years.
These sheets are covered against yellowing. This is a phenomenon that occurs when polycarbonate sheet is exposed to certain ultraviolet radiation wavelengths. The UV tends to attack the outer layer thereby destroying the intrinsic properties of polycarbonate sheet.
As polycarbonate sheets degrades, the phenomenon manifests itself in the form of a yellow color. In case your sheet begins to turn yellow, we highly advise you to contact our technical team.
All Excelite polycarbonate sheets have a microscopic layer of ultraviolet polycarbonate inhibitor. At times, it is referred to as co-extruded protection layer. It blocks the UV radiation from reaching the inner layer of the polycarbonate sheet.
It is the UV radiation that causes the decomposition of swimming pool chemicals. So, this implies, our solid polycarbonate sheets will help you cut on the cost of chemicals. Remember this warranty is in line with the ASTM test method for yellowness index.
Extruded aluminum warranty
Excelite’s aluminum rods will maintain their performance and integrity for more than 25 years. We chose aluminum due to its numerous benefits such as corrosion resistance, strength and light weight.
When you buy our swimming pool enclosures, your aluminum rods are covered from a wide range of defects such as:
Our aluminum rods will maintain their structural integrity. We are always sure that they can withstand strong wind (230km/hr.) and heavy loading (900kg per 1.5m radius).
This warranty covers Excelite rated fasteners and pool tracking systems.
What is not covered in pool screen enclosure warranty?
Let’s be clear on this:
- Our warranty is non-pro-rated. A pro-rated warranty only promises to accredit you a percentage of the original full cost depending on the amount of time that you have owned the swimming pool enclosure.
- We do not cover damage of any kind resulting from improper installation and maintenance.
- Your swimming pool installation contractor is responsible for any damage that occurs to the screened pool enclosure during the installation process.
It is important that you understand the terms and conditions of our warranty. Excelite Plastics Ltd. provides a pool screen enclosure warranty of this nature since we are confident about the technology we use in the manufacturing process.
For the period we have been in the industry, we have sold thousands of swimming pool enclosures in both North America and Europe. So far, we only have a handful of warranty claims and we have full filled our obligations. We are committed to standards of excellence and strive to produce the best.
Do you have any problem with your warranty? Or, is there any problems you have experienced with Excelite screen pool enclosures?
Please, let us know and we shall get back to you.